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CRM Integration for Customer Portal in B2B E-Commerce

E-Commerce & Retail

Description

Customer portal with CRM integration for self-service orders, order history and invoice retrieval. Automated price lists, individual terms and order suggestions based on purchase history.

Result:

Online orders +80%, support -50%. Order value +15% via recommendations.

References: CRM, ERP & HR System Implementations - crm-integration-kundenportal-b2b-e-commerce | Sergiy Shumakov