Services and References

Digital sales departments: CRM, AI employees, infrastructure, management. 250+ implementations in DACH.

CRM System for Sales Automation in Manufacturing

Complete digitalization of sales process through CRM implementation. Automation of lead management, quote generation and customer communication. Integration with existing ERP solution for seamless data flow.

Sales efficiency +45%, quotes in 4h. Full pipeline transparency.

ERP Modernization for Medium-Sized Production Companies

Migration from legacy systems to modern ERP platform. Unification of production planning, inventory management and financial accounting. GoBD-compliant archiving and digital document processing.

Planning optimized +30%, inventory -25%. GoBD docs eliminate errors.

HR System for Personnel Management and Recruiting

Implementation of integrated HR solution for personnel management, time tracking, application management and employee development. GDPR-compliant data processing and self-service portal for employees.

Admin time -60%, hiring 3 weeks. Digital files replace paper.

CRM Integration for B2B Sales in Wholesale

Centralization of customer relationships through CRM system. Automation of order processes, price management and customer service. Integration with warehouse management system for real-time inventory queries.

Satisfaction +35%, orders in 4h. Auto-pricing saves 15h/week.

ERP System for Project Management in Engineering Office

Project-based ERP system for resource planning, time tracking and invoicing. Integration of project controlling, budget monitoring and collaboration tools. Mobile access capabilities for field service.

Profitability +20%, utilization 85%. Invoicing reduces payment by 10 days.

CRM Solution for After-Sales Service and Support

Technical Service

Service CRM for ticket management, maintenance planning and customer support. Automation of service requests, spare parts management and complaint processing. Integration with production system for service history.

Response in 4h, resolution 75%. Service costs -30% via prevention.

ERP Implementation for Food Production

Complete ERP solution for production control, quality management and traceability. HACCP-compliant documentation, batch tracking and integration with laboratory systems. Automated compliance reporting.

Real-time traceability, quality errors -40%. HACCP docs save 20h/week.

HR System for Time Tracking and Payroll

Integrated HR solution with digital time tracking, vacation management and payroll. Mobile time tracking for production employees, integration with time clock systems. Automated payroll with DATEV connection.

Payroll in 4h, errors -95%. Mobile tracking boosts accuracy.

CRM System for Lead Generation in B2B Sales

Sales CRM with marketing automation for lead management and nurturing. Integration of email marketing, social selling and webinar management. Automated lead scoring and sales pipeline optimization.

Conversion +18%, cycle 60 days. Marketing ROI +120% via automation.

ERP Module for Warehouse Management and Picking

WMS module for optimized warehouse management with barcode scanning and pick-by-voice. Integration with shipping providers, automated picking routes and real-time inventory management. Mobile scanner integration.

Picking speed +50%, errors 0.3%. Turnover +35% faster.

HR System for Talent Management and Training

Talent management system for competency management, training planning and performance reviews. Integration with e-learning platforms, skill matrix and career planning. GDPR-compliant employee data management.

Retention +25%, completion 85%. Development improves promotion rate.

CRM Integration for Customer Portal in B2B E-Commerce

Customer portal with CRM integration for self-service orders, order history and invoice retrieval. Automated price lists, individual terms and order suggestions based on purchase history.

Online orders +80%, support -50%. Order value +15% via recommendations.

ERP System for Financial Controlling and Reporting

Financial Services

Finance module with advanced controlling, budget planning and automated reporting. Integration with banks, DATEV and tax advisor software. Real-time finance dashboards for management decisions.

Monthly closing reduced from 10 to 2 days, budget accuracy improved by 30%. Automated reports save 25 hours per month.

CRM System for Account Management in Wholesale

Account-based CRM for key account management with contract management and terms management. Automated price negotiations, volume discounts and customer analytics. Integration with ERP for inventory queries.

Revenue per key account increased by 22%, contract renewal rate increased from 70% to 90%. Automated terms management eliminates price deviations.

HR System for Onboarding and Employee Development

Digital onboarding system with checklists, document management and training plans. Integration of feedback systems, 360-degree reviews and development plans. Mobile app for employee self-service.

Onboarding time reduced from 6 to 3 weeks, employee satisfaction in first year increased by 40%. Systematic development plans improve internal career paths.

ERP System for Production Planning in Manufacturing

Production planning module with capacity planning, material requirements planning and manufacturing control. Integration with CAD systems, CNC machines and quality inspection. Real-time production monitoring and OEE tracking.

Lead time reduced by 30%, machine utilization increased from 68% to 82%. Material consumption optimized by 12% through precise requirements planning.

CRM Solution for Sales Control in Field Service

Mobile CRM solution for field service employees with offline functionality. Automated route planning, customer visit protocols and on-site quote generation. Integration with GPS tracking and expense management.

Field service productivity increased by 35%, customer visits per week increased from 15 to 22. Travel costs reduced by 20% through optimized route planning.

ERP Integration for Purchasing and Procurement

Purchasing module with supplier management, purchase requisitions and invoice verification. Automated ordering processes, price comparisons and supplier evaluation. Integration with e-procurement platforms.

Purchasing process time reduced from 5 to 1 day, savings through optimized procurement increased by 18%. Automated invoice verification eliminates errors.

HR System for Workforce Planning and Shift Scheduling

Workforce planning with automatic shift scheduling, vacation management and substitution rules. Integration with time tracking, payroll and compliance management. Mobile app for shift swapping.

Planning time reduced from 8 to 2 hours per week, personnel costs optimized by 12%. Employee satisfaction increased by 30% through fair shift distribution.

CRM System for Customer Retention and Upselling

Customer retention CRM with automated follow-ups, upselling recommendations and customer analytics. Integration of email marketing, newsletters and customer surveys. Churn prevention through proactive customer care.

Customer retention rate increased from 75% to 88%, upselling revenue increased by 35%. Churn rate reduced by 40% through proactive care.

ERP System for Quality Management and Documentation

QM module with inspection planning, error reporting and corrective actions. Integration with testing equipment, laboratory systems and supplier evaluation. Automated documentation for ISO 9001 and IATF 16949 certification.

Quality documentation accelerated by 70%, error rate reduced by 45%. Audit preparation time shortened from 2 weeks to 2 days.

Services and References | Sergiy Shumakov